AAMCO Transmissions, Inc. Complaint - Charged for repair that wasn't needed
ORLANDO,, FLORIDA -- My name is Mesha Coley from Orlando, Florida and I need help. I took my car to AAMCO Transmission on 5527 W. Colonial Dr. Orlando, FL. 32808 on 02/18/11 for jerking problems when I put my car in drive and reverse. Stanley the representative for this location called me back on the 18th and told me it was my transmission and it needed to be rebuilt. I specially asked Stan will this fix the jerking problem and he said yes. So I told him to go ahead and fix the problem and Stanley told me the total out the door would be $2,193.08 (not knowing that he works on commission). I then picked up my car on the 02/23/11 and was told by Stanley that the car would do a little jerking, for most of the soft and hard parts were replaced he also told me to bring it back in 10 to 15 days to get it rechecked. On Friday just two days later my car started the same exact jerking that it was doing when I first took it in. I immediately called Stan and he said to bring it in. I took my car in on 03/01/11 and a few hours later I called Stan for him to tell me it's not my transmission and that it is natural for it to jerk or that it could my engine at this point but he wasn't sure. I explain to Stan that my car is not suppose to jerk and that if it was not my transmission then did you so call rebuild it? and if was my engine why didn't you fix my engine. I took my car to them for jerking problems and not transmission problems.
Stan then got irate with me and told me that my transmission was going bad anyway and that I would need one rebuilt and or replaced soon. Stan stated that my transmission was slipping and when they drove it was slipping in third gear. How would they know that as to my car shifts into third gear at about 80 miles! Did they ride my car down Colonial drive going 80? So I went to get my car that evening of the 1st and I showed Stan and the mechanic the jerking and Stan then tells me "oh that is a problem and we will fix it". So Stan said for me to bring my car back on 03/02/11 and they would fix it. I took my car back on 03/02/11 @ about 9:15 am. So from that point I called cooperate and spoke with Mike the consumer support manager on 03/02/11 and explain to him what was going on and he stated that he would call them and call me back..
Mike did call me right back at about 10:15 am and told me that they were working on my car and would find and fix the problem. From that point I didn't here from the shop so I called at 12:30 pm and Stan told me that they were still trying to find the problem and that he would call me back. I explain to Stan that I didn't have any other source of transportation and what was I suppose to do. Stan told me to let them find the problem and that he would call me back. As of 4:00 pm I didn't here from them so I called Mike back and he ask had I heard from them and I told him know I haven't and I told Mike again what was I suppose to do without a car and out of $2,193.08 dollars. Mike told me that he didn't know....Mike said that he would call them and call me back. I have disputed the charge, put in a claim with BBB. What else can I do? Can you please help me?