Steak n Shake Complaint - Foul-Mouthed Employee - Employee Behavior
Employee Behavior - Complaint
I have always enjoyed eating at Steak n Shake. The service is pleasant and prompt. The food is almost always correct and delicious.
However, I recently ran into an off-duty employee at a Cocoa. FL bus stop and was offended by her language. When you are in uniform you represent your store. I kid you not, this girl used every four letter word possible-to the point where she was nearly unintelligible-and she was bad-mouthing customers and managers!! I understand that she has a right to free speech and that Steak n Shake doesn't "own" her BUT she has to know that people are listening! And there she is in a Steak n Shake apron! What kind of image does that promote?
It's that kind of angry employee that makes people afraid to eat out. I mean, if that's what she says about customers out of earshot (and she was vicious) what would she do to my food if I asked her to take it back? I'm glad she was never my waitress...