Radio Shack Complaint - Mandatory Upsell
I wanted to buy a Virgin Mobile Optimus V phone. I checked the Radio Shack web site, and saw that they had them for $149.99. I then checked availability at the Radio Shack located nearest to me.
The site said it was in stock at the Radio Shack store in the Defiance, Ohio mall. This is as bit under 20 miles from where I live. I drove to the store, and found the Virgin Mobile display models. I then asked if the phone I wanted was in stock. Yes it was.
I was ready to buy the phone when the clerk asked me if I was already a Virgin Mobile customer. I answered that I was. He then told me that I was REQUIRED to buy airtime. I said no.
I asked if the phone was for sale or not. He said that I HAD TO BUY AIRTIME TO BUY THE PHONE. I do not take orders from sales clerks. He stated that it was store policy that that I buy airtime in order to buy the phone. I responded that that I did not care about the store policy.
If I wanted a cup of coffee, I would go to a restaurant and order one. If the waitress told me that I could only have coffee if I bought a piece of pie too, I would get up and leave.
I do not want or need to buy additional airtime. I have enough already and simply want to buy a new phone. The store policy is that customers must buy what the store tells them to buy. My policy when someone is trying to upsell me is to take my business elsewhere.
Is Radio Shack doing so well in this economy that they can afford to turn down sales and lose customers?
The clerk said I could come back and talk to the manager. I intend to do just that. Hopefully he or she will be more reasonable, and I will be able to buy the phone that I want.
If I don't receive satisfactory service tomorrow morning, Radio Shack has lost a customer forever.
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