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Hughesnet Complaint - They Are Liars - Cancellation of Service
Cancellation of Service - Complaint
I had this satellite internet installed and within 2 weeks (suppose to be a 30 day trial period) I ended up paying them $175.00 for the 2 weeks I had the internet (which sucked). I cancelled this service and was told I would receive a box to mail the equipment back in. I waited and waited and no box came. Then I check my bank account and they have debited $318.00 out. I call them they say I have to mail the equipment back then I will get my money back. I mailed the equipment (sent it insured so I knew they got it) back and waited over 30 days still no money was returned to my account. So I contacted my bank and filed a dispute. We have the proof they got the equipment back and they are still fighting with me regarding my money. This has been 3 months now.
I am a very patient person, but I will tell you they really pissed me off and I would never recommend you get service if you have any other choice.
If you get cell phone coverage at your house contact them they have portable things you can get the internet with. This is what we did and it is cheaper than Hughesnet plus it is faster and I can take my internet anywhere.
Good Luck to all who have to deal with this company and keep detailed notes of every correspondence with them.
I am a very patient person, but I will tell you they really pissed me off and I would never recommend you get service if you have any other choice.
If you get cell phone coverage at your house contact them they have portable things you can get the internet with. This is what we did and it is cheaper than Hughesnet plus it is faster and I can take my internet anywhere.
Good Luck to all who have to deal with this company and keep detailed notes of every correspondence with them.
Comments:
Posted by azRider on 2011-03-03:
I'm curious about the cell internet. I think you should give it some time and then come back and write a review. I'd be very curious to know how it works for you, is it 4G, LTE, or ?? what is the download speed, upload speed. please come back and let us know how that works out. It may be a good choice over hughesnet and dsl for some people.
Posted by trmn8r on 2011-03-03:
When you say "there are still fighting with me", have they verified/admitted that they received the equipment? If so, there should be no defense to not refunding your money. That is a key detail.
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