Hughesnet Complaint - They Are Liars - Cancellation of Service
Cancellation of Service - Complaint
I had this satellite internet installed and within 2 weeks (suppose to be a 30 day trial period) I ended up paying them $175.00 for the 2 weeks I had the internet (which sucked). I cancelled this service and was told I would receive a box to mail the equipment back in. I waited and waited and no box came. Then I check my bank account and they have debited $318.00 out. I call them they say I have to mail the equipment back then I will get my money back. I mailed the equipment (sent it insured so I knew they got it) back and waited over 30 days still no money was returned to my account. So I contacted my bank and filed a dispute. We have the proof they got the equipment back and they are still fighting with me regarding my money. This has been 3 months now.
I am a very patient person, but I will tell you they really pissed me off and I would never recommend you get service if you have any other choice.
If you get cell phone coverage at your house contact them they have portable things you can get the internet with. This is what we did and it is cheaper than Hughesnet plus it is faster and I can take my internet anywhere.
Good Luck to all who have to deal with this company and keep detailed notes of every correspondence with them.