Time Warner Complaint - Time Warner Cable: The Identity Thieves
OHIO -- Hello,
My name is Lydia and I have a serious consumer message to pass on regarding a very well known and trusted company. Time Warner Cable.
On the first of the month my fiancée and I moved from an apartment to a rental home in a neighboring town. We contacted Time Warner several days in advance to make sure our service would be transferred to our new home without interruption, we rely on the service because my fiancée is currently a college student and needs internet access.
This Monday the installers came to the new place and hooked up the service with no problems. The next day we called Time Warner to make sure the service at our previous address was disconnected so we wouldn't end up with two bills.
Here is the problem:
When we called they informed us that the installers did not transfer our account to the new house, but rather opened a new account and now we had two running.
Here is where it gets really bad:
They say we not only have those two accounts.. but also an account from 2005-2006 that has an outstanding balance, and that it is from when we lived here (our new home) in 2005-2006.
For the record, and we also have proof, we have NEVER lived at this address in the past. In fact, we have never had Time Warner until last summer, at our previous address.
We are like most other people, we have had late payments with the company over the past 5-6 months that we have been customers.. and never once was this 2005-2006 outstanding balance mentioned.
Time Warner records show my fiancées social security number on the questionable account, along with MY cell phone number.. which I did not have in 2005 or 2006. I did not even know him during those years. I wasn't even living in the state of Ohio at that time and he wasn't living at this address.
I feel like something is messed up in their computers because this issue didn't surface until this week.
I really don't know what happened but now they are expecting us to pay this balance that isn't ours and I really wonder how safe ANYONE's information is with Time Warner because I am witnessing his personal information get tacked onto accounts that are not his.
They are now saying that we have to jump through several hoops just to prove that we are not lying, and they are suggesting identity theft.. well I don't know about you but that is one hell of a coincidence... that someone that lived in this apartment 5 years ago happened to steal his identity and we just happened to move to this place now and conveniently the bill that we have never seen in our lives resurfaces...
We have called a few times in the past two days, and have even been denied the chance to speak to a supervisor on several occasions.
THESE COMPANIES NEED TO BE HELD ACCOUNTABLE!