DCH Nissan - Freehold Complaint - Deceptive Sales Practices

Review by PhilF on 2011-03-03
FREEHOLD, NEW JERSEY -- My wife and I leased a Nissan Armada from DCH Nissan in Freehold NJ. When we leased the vehicle Gary and Eric (the sales staff) pitched us a prepaid maintemance contract for the 39 month term of the lease. Cost of the contract was $1,600. We had three specific questions: 1) Does the contract include the use of loaner vehicles, 2) Since Infinity is a Nissan Company can we get our service at an Infinity dealership that was much closer to our house than DCH Nissan, an 3) Does the contract cover the cost of brake replacement. The answer to all three questions was yes and Eric actually said he called and confirmed our question regarding the Infinity dealership. Well...we tried using the contract for the very first time and to our surprise found out that none of these things are included. This minizes the economic value to us and we asked for a full refund which was denied by the dealership (DCH Nissan in Freehold NJ).

I chalk this up as an expensive lesson learned and one that I will apply as a search for a replacement for my vehicle in 3 months. I was considering the Maxima but I will never purchase or lease another vehicle from these deceptive bottom feeders again!!!
Comments:3 Replies - Latest reply on 2011-03-03
Posted by MDSasquatch on 2011-03-03:
Did you get any of these promises in writing?
Posted by PhilF on 2011-03-03:
No and that is why this is an expensive lesson. Never trust anything that come out of a salesmans mouth.
Posted by T on 2011-03-03:
The only one of these that seems feasible is that you would get a loaner car AT THE DEALERSHIP where you leased the car. I would have contacted the Infinity dealer and asked about both this and having your Nissan serviced there.

Brakes are an item that usually is not covered. A set of brakes lasts me the life of a car, so I find it interesting that you asked about that. Perhaps you are a heavy user.

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