DCH Nissan - Freehold Complaint - Deceptive Sales Practices
FREEHOLD, NEW JERSEY -- My wife and I leased a Nissan Armada from DCH Nissan in Freehold NJ. When we leased the vehicle Gary and Eric (the sales staff) pitched us a prepaid maintemance contract for the 39 month term of the lease. Cost of the contract was $1,600. We had three specific questions: 1) Does the contract include the use of loaner vehicles, 2) Since Infinity is a Nissan Company can we get our service at an Infinity dealership that was much closer to our house than DCH Nissan, an 3) Does the contract cover the cost of brake replacement. The answer to all three questions was yes and Eric actually said he called and confirmed our question regarding the Infinity dealership. Well...we tried using the contract for the very first time and to our surprise found out that none of these things are included. This minizes the economic value to us and we asked for a full refund which was denied by the dealership (DCH Nissan in Freehold NJ).
I chalk this up as an expensive lesson learned and one that I will apply as a search for a replacement for my vehicle in 3 months. I was considering the Maxima but I will never purchase or lease another vehicle from these deceptive bottom feeders again!!!