Cracker Barrel Complaint - The server walk
JOPLIN -- I have worked for Cracker Barrel for 15 yrs and I used to like to work there. then some idiot came up with this seat to eat. Now we have no time to do anything besides do the mile long server walk. This means we have to go from the server isle to the front of the restaurant each and every time we leave the server isle. We are supposd to be able to spend more time with our guests but you can't because you have to take care of everyone elses tables before you go back. Then when you get into the back you have to run food whether it is yours or not and if you are getting drinks you have drop them and run food so now your guests will get their food before you get them their drinks. and you are constantly getting yelled at by managers. now if your guests ask for a salad you have to wait for a grill cook to decide if they have time to make it.
Now let's talk managers they donot care about employees any more it's all about their bonuses which can be up to $10,000 for a general manager. Making food costs and payroll is all they care about anymore. they make us short handed just to lower labor and then the rest of us don't even have time to get a drink and all they say is handle it or we will get somebody who will. we have lost a lot of good employees since this seat to eat started and we are also losing guests. Some of these people have been coming since this store opened 17 yrs ago they do not like these changes.
the worst part is the managers attitudes especially our GM who think he is god and even if you are sick he expects you to be on the job and gets really nasty about it. Always threatening you with your job if you call off for any reason. I am searching for a job which I really do not want to do but because of our managers bad attitudes we are losing guests and therefore money in our pockets. I can't afford to work their any more