Budget Rent-A-Car Complaint - Bait & Switch Tactics!
I've been a loyal customer of Budget for years, but this past experience will forever sour my opinion of the company. Flight landed just after midnight at ORF. Went to the counter with my confirmed rate of $35.99/day. There were no issues until I returned the car and was shocked to find that they had charged me $75.99/day FOR A COMPACT CAR! Numerous conversations with their customer service agents were met with the proverbial shrugging of the shoulders. They were unwilling to honor my rate...even though they confirmed that they DID quote me that rate. It's a shame that a company with such a strong brand name would rather have $80 NOW than the thousands of dollars I will be spending on rental cars in the coming years. I travel for work and have already booked two other cars with another company. Never thought I'd say it, but steer clear of Budget.
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