KitchenAid Complaint - Kitchen Aid lies to its customers and does not stand behind its products!
I purchased Kitchen Aid Gas Range 4 years ago and I have had a technician at my home each year since I purchased the range. It is always the same issue, when I turn on the self cleaning oven feature the thermostat fails. This requires a service technician and $180.00 to fix the ranges design defect each time it fails. Kitchen Aid tells me there is no problem but, each time the technician visits he tells me there is a service notice on the ranges web page informing him what’s wrong, strange that the stove has a notice for the technician but the stove has no design flaw!
I just had the technician at my home again today, now the Kitchen Aid tech web site tells my technician that the stove has a new service notice. It details the problem; electronics won’t work and oven door won’t open after self cleaning feature is engaged. Solution, install a modified fan assembly and new thermostat. When I challenge Kitchen Aid about the service notice they tell me there is no recall or problem with the range. This sounds a bit like Toyota and the “there is nothing wrong with our cars” speech, only to be followed up with the recall of several million vehicles.
I have had nothing but problems with its Kitchen Aid Range, I have had similar quality issues with the matching above the range microwave oven, I suggest that you avoid this brand like the plague until the manufacture takes notice of its quality control problems and learns not to lie to its customers. If you have questions you can contact me, I will give you a tally of the manufactures customer service lies and the dismal quality of Kitchen Aid’s expensive products.