Hotels.com Compliment - Everything Was Perfect
Yes, I did the unthinkable. I made a booking through a third-party site--Hotels.com. Since we hear so many bad things about these businesses, I thought I would pass on some kudos for a change.
A couple of months ago, two friends and I were looking for a place to stay in Chiang Mai, Thailand. We decided to take a chance with Hotels.com because we found some fantastic savings. As it turns out, it wasn't too good to be true!
We chose the RatiLanna Resort and Spa, a five-star hotel, for $105/night, for 4 nights. Hotels.com confirmed our choice and sent a confirmation for the room(s)--three of them--immediately. I would like to add that we all made our reservations separately with Hotel.com. Yes, we took a chance on not getting a refund if we had to cancel, but we decided to go for it. We made sure to read the fine print, which I think is key to these type of bookings.
The hotel turned out to be beautiful and the hotel gave us rooms next to each other on the top floor (4th). Everything Hotel.com said on it's web site about this hotel was true. The price included breakfast for 2--which was a nice breakfast buffet, which also included an omelet station. The rooms were absolutely gorgeous and the bath had a huge soaking tub with a waterfall feature in an area next to the tub and also a separate shower. We had a nice view from the balconey too.
I would also like to add that after we made the reservation with Hotels.com, I called the hotel directly to add some requests to our reservation--such as the airport shuttle and king beds. It was an all no-smoking hotel too, as I found when I called.
I guess the moral of this story is that if you have a vacation coming up and are certain you are going, you may find some fantastic deals. I noticed that you could get most of your money back if you cancelled before 7 days before your trip, but some hotels did not allow this. (Ours didn't.) In our case, taking a chance paid off. Just be sure to always read the fine print so you know of any risks you may be taking. They also said if you found a cheaper deal, they would refund the difference. I never did :)