Sears Complaint - No Honesty
NEW HAMPSHIRE -- SEARS LIAR!!! LIAR!!!LIAR
I am so disappointed in Sears warranty and customers service. I could not imagine that can happen in a country like CANADA!!! Where are the law makers and police to catch all these LIARS who rob innocent people in a very VERY MODERN WAY...
My story is very simple and straight I bought a high end Mattress just thinking that sleep is the most important thing in our lives to get yourself ready for the next day and I paid through my mouth and nose to buy that Mattress and salesman (LAIR A BIG LAIR) told me that this mattress has 10 or 20 years warranty if it sags or bulge or anything goes wrong with the mattress. After buying that mattress--- in 4 months it has started Bugling and sagging from the sides. I GOT BACKACHE FIRST TIME IN MY LIFE...I called Sears customers service (MOST ILL MANNERED SERIVCE REPS...THEY JUST DONT ABUSE YOU OTHERWISE SAY EVERYTHING JUST TO FORCE YOU TO END UP THE CALL)...anyways according to their report mattress doesn’t have 2 inch depression so they can’t do anything--------CAN YOU BEAT THAT...I M HAVING BACK PAIN BECOZ OF THE MATTRESS and any blind person can tell you that mattress is sagging and bulging and has dents on both sides of the mattress...i mean that’s a limit...then they simply refuse to change or repair the mattress NO MATTER HOW BAD BACKACHE I HAVE!!!
My wife has stopped sleeping on that bed and sleeps on 2 inch mattress on floor bcoz of the pain...that’s sooo outrageous...I belong to India (A third world developing country) but sorry to say EVEN THAT DOESNT HAPPEN THERE...THERE IS NO HONESTY IN SEARS PEOPLE THEY ARE SIMPLY LIARS ...NEVER PURSHASE ANYTHING FROM THEM...SO DISAPPOINTED.
Company Response on 4/1/2011:
My name is Susan and I'm part of the Sears Cares Team. I found your post here and wanted to reach out to you and offer assistance. I am very sorry about the problems you were having with the sagging of your mattress. I can definitely understand the frustration you must be feeling over this situation. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please send us an email to our office at firstname.lastname@example.org. In the email, please provide a contact phone number and we will call you directly. Also, in your email please provide the screen name (146319) for reference to your issue and we do look forward to talking to you soon.
Sears Cares Team