Chase Home Finance Complaint - Loan Mod Rip Off
SAN DIEGO, CALIFORNIA -- DONT DO IT!! We were offered and excepeted a rate reduction for our loan on a property in Texas. After agreeing to a rate we paid an application fee of $395.00 and a closing fee of about $450.00 after the the loan was approved. We signed all the closing docs with a Notary and had a date to start the new loan a month later. Then all hell broke loose. To make a long story short our loan officer and Chase bank in San Diego were not authorized to make loans for Texas properties. Our officer was still in training and didn't know he couldn't sell a Loan Mod for a Texas Property. We did not look for this loan, they called us! They wanted to start all over again with a new rate that was not acceptable to us. We said that we weren't interested in a new rate and wanted a refund.
They said they would not refund the App. fee and then charged us for the $175.00 for the Notary! We are going to be suing in small claims but this is a joke. They won't even return our calls. We have been a Chase customer with no late or missed payments for about 5 years. I will be looking to refi with someone else. Chase is a Rip Off...WTF Don't say you haven't been warned!!!