Kendall Lexus of Eugene Oregon Complaint - Defective 2009 Lexus RX 350

Review by tuna12 on 2011-03-05
EUGENE, OREGON, OREGON -- I bought a brand new 2009 Lexus RX 350 from Kendall Lexus in Eugene Oregon. After taking delivery of the car I noticed a problem with the transmission.

Frequently when the transmission shifts from 1st gear into 2nd gear it slips, the engine revs up about 1000 rps and then catches into 2nd gear.

I contacted Kendall Lexus In Eugene Oregon and talked to the service manager. He informed me this was a factory defect in the transmission chip and he had told the sales people to notify potential buyers of this problem. I took the vehicle in and had him inspect it and was informed there was nothing he could do until Lexus made a new replacement chip.

I contacted Lexus customer care @ 1-800-255-3987 option # 3 and was told there is nothing that Lexus can do. I paid over $41,00 for a defective Lexus that they were aware of it being defective when they sold me the car. I want the car fixed.

Is there anything someone could do to help me?
Comments:3 Replies - Latest reply on 2011-03-05
Posted by Skye on 2011-03-05:
Try this site. There are other Lexus owners, who may be able to guide you in the right direction.

Posted by Bob on 2011-03-05:
Check the Lemon Laws in your State.
Posted by bcd on 2011-03-05:
Did Customer Care support the dealer's claim that the problem is related to the transmission chip? If yes, that is clearly poor automotive engineering, especially from a high-end manufacturer such as Lexus.

This is a very informative review.

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