BestLasVegasTours.com Complaint - Beware of "Best Las Vegas Tours .com" aka Booking Interactive, LLC

Review by TJ Jones on 2011-03-05
HENDERSON, NEVADA -- Beware of this company, which is a booking company for tours around Las Vegas and the Grand Canyon. (Its other name is Booking Interactive, LLC) My wife and I had scheduled a flight over the Grand Canyon through them for April 28, 2010 but the flight was canceled because of high winds. Papillon Helicopters refunded part of my money but not the $71.88 deposit. I've emailed BestLasVegasTours a number of times but never received a response. I've been calling them frequently since May and have spoken to numerous staff. They are always apologetic, admit that they owe me the money and say they will send a check but I never received one.

Including the times I have called and got their voice mail or a full voice mailbox (even on weekdays), I've probably called around 50 times. In November they finally transferred my phone call to a fellow named ##### whom they said was the owner. He was very apologetic and assured me that he would personally send me a check within about ten days. I never received the check but have made subsequent calls asking for #####. I have not been able to reach him and have left messages for him but never received a return call. I know it is not much money but I'm retired and have a small fixed income. In December I finally contacted a San Francisco television station channel 7 “KGO 7 On Your Side” out of desperation. Their representative informed me that he spoke with ##### several times and also emailed him, but they have still not returned my money. I was informed that the matter has now been referred to one of the sponsors for consideration of an investigative news report regarding this company.

I recently noticed BestLasVegasTours has an F rating by the BBB and that there are many consumer complaints on the Internet. I wish I had known that before. This review is to help save others from having to go through what I have. The Better Business Bureau states that this company is also known as

“Additional DBA Names: Best Las Vegas Tours

This is their website:
Comments:3 Replies - Latest reply on 2011-06-28
Posted by Skye on 2011-03-05:
Shouldn't this complaint be towards Papillon Helicopters?
Posted by David on 2011-03-05:
Papilion is the tour operator. In this world of internet many if not most city tours and excursions are offered by various mktg agencies who resell tour operators tours. LV tours made the money, got a commission and hasn't returned the customers money. Why not contest on your CC?
Posted by Aussie on 2011-06-28:
Bad experience with this company which advised in writing deposit of $37.68 had been charged to my credit card account wheras in fact $75.71 was charged.Manager Craig has not responded to E/Mails.

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