BestLasVegasTours.com Complaint - Beware of "Best Las Vegas Tours .com" aka Booking Interactive, LLC
HENDERSON, NEVADA -- Beware of this company, which is a booking company for tours around Las Vegas and the Grand Canyon. (Its other name is Booking Interactive, LLC) My wife and I had scheduled a flight over the Grand Canyon through them for April 28, 2010 but the flight was canceled because of high winds. Papillon Helicopters refunded part of my money but not the $71.88 deposit. I've emailed BestLasVegasTours a number of times but never received a response. I've been calling them frequently since May and have spoken to numerous staff. They are always apologetic, admit that they owe me the money and say they will send a check but I never received one.
Including the times I have called and got their voice mail or a full voice mailbox (even on weekdays), I've probably called around 50 times. In November they finally transferred my phone call to a fellow named ##### whom they said was the owner. He was very apologetic and assured me that he would personally send me a check within about ten days. I never received the check but have made subsequent calls asking for #####. I have not been able to reach him and have left messages for him but never received a return call. I know it is not much money but I'm retired and have a small fixed income. In December I finally contacted a San Francisco television station channel 7 “KGO 7 On Your Side” out of desperation. Their representative informed me that he spoke with ##### several times and also emailed him, but they have still not returned my money. I was informed that the matter has now been referred to one of the sponsors for consideration of an investigative news report regarding this company.
I recently noticed BestLasVegasTours has an F rating by the BBB and that there are many consumer complaints on the Internet. I wish I had known that before. This review is to help save others from having to go through what I have. The Better Business Bureau states that this company is also known as
“Additional DBA Names: Best Las Vegas Tours
This is their website: