Steak n Shake Complaint - Don't go to Concord Mills Steak N Shake - Manager does not care about customers
Manager does not care about customers - Complaint
CONCORD, NORTH CAROLINA -- After shopping at the local mall, my wife and I ate at Steak n Shake. It was was busy tonight, but we have normally have had good experiences in the past. Not this time. I had a coupon for a double hamburger with 2 sides and a milk shake for $5.99. I got water. My wife had a coupon for mushroom burger with fries and she got diet coke. The coupon was for $3.99. The whole night the service was slow and seemed to be under staffed. The first incident happened when I received my hamburger and beans. I received no spoon and the hamburger had nothing on it. It was just the bun and 2 patties. I had asked for all the way, except no mustard. The waiter advised to keep the hamburger and he would have another made. A few minutes, the waiter came back and advised I could have any hamburger I would like to make up for the mistake. I advised I would take the mushroom burger. At this point I have not received my other side - a salad. Then when the salad came out, I received no silverware. I went to get silverware. During the meal, we advised we would take another milk shake to go for my wife. Finally, we got all of our food. Then after much time, only 1 milk shake comes out.. We advised we would just take the one, but the waiter advised the other would not be charged. So, we waited. While we waited, I went to pay the bill. When I went to pay the bill, the manager Timothy Pitchford advised we had to pay for everything. I advised we did not order 3 hamburgers and we advised we did not need the other milkshake since we were waiting and we should not be paying for that part of the bill. I explained there was mistakes in our order and the service took way to long. The manager made no acknowledgement of our situation and just demanded that we pay. I felt accused and felt this was a very unkind way to treat a customer. The manager stated the bill was $21 and change with the extra mushroom burger. He stated he took that off, but the bill only went down to $20. I asked for breakdown of the bill. Tim was very short with me and in a very short and demanding manner advised I needed to pay right away. I advised I would go ahead and pay, but would not be back. He rang up my bill. After paying, Manager Tim did not give me an itemized bill to know how he got the total. My wife and I will not be back to this Steak N Shake. We can understand being short staffed. But can not understand a manager having this kind of attitude. He did not care about us.