Comwave Telecommunication Complaint - Unsuccessful Call For Long Distance Call
MISSISSAUGA -- I am with Comwave, I have been billed for any attempt call, I had a chance to use long distance call only few time, they kept billing me and taken money from my credit card. Almost impossible to contact them via email, during the week end also impossible.
Hope future clients to think twice before to decide to sign up with them.
Company Response on 03/07/2011:
I'm very sorry you are having difficulty. For security and account verification purposes, account questions are best handled via phone. As indicated at http://www.comwave.net/residential/help-support/customer-service.shtml , you should have no trouble reaching Customer Care at 1-877-474-6638. For billing and non-technical matters, Customer Care's business hours are Monday to Friday 8:30am-7pm and Saturday 10am to 6pm EST. Please call. We stand behind our Rate and Service Guarantee.
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