Casual Living Clothing Complaint - Customer No Service
MASSACHUSETTS -- I ordered two shirts from Casual Living (casuallivingusa.com) that promised to be flattering. When I first wore them, the fabric was "sticky" and stuck and hung up on everything I tried to wear them with (pants, skirts, all kinds of fabrics). It took me some time to cycle them through my wardrobe to see if anything would work; then additional time to try different things at the cleaners to get them to lay flat. I ended up returning them after the return period simply because I tried everything I could think of to make it work. I was told I couldn't return them even tho it was a fabric defect. I asked for a supervisor who told me to mail them in, at my expense, to their Return Review board who would decide. I spent quite a bit of time and postage to document everything and sent it off only to get the shirts mailed back to me with a form letter from Customer Service (not the Return Review board) that they no longer carried this item. This had nothing to do with my original return and was also something that they could have told me by phone or email before I spent time & money returning them. I emailed them asking for an escalation to a manager with no response at all for over a week. I emailed again and got an email that promised a representative was being assigned and I would hear within 24 hours. That was over a week ago and no one has contacted me.
So this is warning to online/catalog clothing buyers that Casual Living does not stand behind it's products, have no customer service if you are returning instead of buying and could care less what the customer experience is. Buy your clothing elsewhere - there are lots of great retailers out there with good customer service. I'll never buy from them again.