Air New Zealand Complaint - Air Fare Change Rip Off
The booking was a Tran Tasman Fare.--Economy Fare. The option was the Seat Meal and 23kg Baggage.-----2nd to highest fare.
I understood that there would be no refund, although when re-booking this fare Air Nz required a $100 each way re booking fee. This I feel is a rip off as I gave them 3 week notice of the change. The Air Nz said I should have taken the Insurance that they offered.
I fail to understand how they can charge this penalty-the cost of a single fare. When booking the Seat, even though I paid for a premium option, I only had a choice of one seat. If I had booked the cheapest option the choice was 10 seats. The explanation was that due to a customer survey, the people who did not choose the meal option did not want to sit next to someone who had purchased the meal!!!!!!
Air NZ you are quickly becoming the EASYJET, RYAN AIR, of the south Pacific.