T-Mobile Complaint - false advertising
I rec'd an offer from AAA for mobile phone service thru T-Mobile. Sounded like a good deal but I checked to make sure I lived in the coverage area. According to the T-Mobile website I did live in coverage area so (thru AAA) signed up - 12 months contract.
I rec'd the phone on April 15th and was on the phone w/ T-Mobile customer service telling them that I could not receive or send calls from my home. Was told they would check it out and call me back. Three days later - no call. I called them back 6 times over the next two weeks. Kept telling me that they were working on the problem. I called them today and they still didn't have any answers for me so I told them I wanted to cancel and return the phone.
They told me that I couldn't because I didn't cancel w/i the 14 day "window." They also told me today that I may never be able to make calls/receive calls from my home!
I told them that if I had known the FIRST time I called that it might take 3 months (or never) to send/receive calls, I would have cancelled then. They kept stringing me along, leading me to believe that they would fix the problem.
They won't cancel my contract w/o my paying them a penalty of $200.00!
I am going to contact AAA and have already sent an email to the FCC for false advertising. They advertised that I lived in their coverage area but I can't get a signal from home.
In response to another complaint I read @ my3cents.com - I agree - the customer "service" folks ARE more like telemarketers (or used car salespeople). They don't care about the customers!