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XMRadio Complaint - How XMRadio Treats Their Customers

Review by woodst on 2011-03-07
This company took my money in the amount of $300. plus for 3 years. I received a bill in Aug. 2010 stating as of Sept. 1, 2010, I would need to pay $401.45 for service for the next 3 years. I called them in Aug. 2010, the day I received the bill and told them that I would not be renewing my subscription and to cancel my account that day even though it did not run out until Sept. 1st 2010. A guy by the name of Sam at XM said it would be cancelled that day. In Nov. 2010, I began to receive a pass due notice of $34.25 and then in Dec. 2010, I received a call from a collection company to collect the $34.25. I then call XM immediately and they told me that I did not owe the $34.25 and that my bal. was $0. The person also gave me a confirmation number of #04825485 and told me that I would not be called again. On 3/7/2011, I received a call from a company call EOSCCA and stated they were calling to collect the $34.25 balance on my XM account. At this point, I was so pissed off, that I paid the $34.25. I wonder what their companies vision and values are. I my opinion, it is to screw the customer and charge them for cancelling their account.

I will never do business with this company again and would recommend that you get everything they tell you over the phone to make sure you get it in writing.
Comments:1 Replies - Latest reply on 2011-03-08
Posted by Whiteduck on 2011-03-08:
So you got so pissed off that you paid money you didn't owe? No wonder they keep doing it...

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