U-Haul Complaint - Getting a lock cut off
SANFORD, FLORIDA -- My wife managed to lose both keys to out storage lock. I asked U-haul if they could just cut the old one off and I would buy a new one to replace it. They said they couldn't do that that I should call a locksmith. WTF? How do they get into units that have defaulted on their rent? Do THEY call a locksmith every time? Just seems silly to me!
I see some u-haul managers have responded trying to defend their silly policy. Nothing was in MY contract about getting a lock cut off. Also, they require you to buy THEIR locks. Very poor customer service!