Comcast Corporation Complaint - Worst company ever- Comcast
Your customer service is really really poor and bad. I've been using Comcast for over 5 years, not because I love the service, but because I don't have any other company's service where I live.
However, it's been so unbelievably annoying and terrifying whenever there is an issue with Comcast.
Whether it was cable or internet or just box outside of the building, I would call the customer service and they will have technician come in to fix the issue. Not only they are not on time, but they don't know what they are doing most of the time.
Almost every time, I have rude customer service representatives on the other line. Since I moved into new address and transferred the service to new house, I wasn't getting any OnDemand movies. I wasn't able to purchase movies and I had 3-4 technicians came, but no one was able to figure it out. So I gave up. But I'm still paying the same bill as everyone else who gets the service.
The corporate says I can't get the credit back or money back because it's just a service. Yeah, and I'm not getting that service... is this that hard for you to understand??
At least the free movies worked, so I was fine with what I have. But then recently Comcast cable box broke outside of the house, and the tech person came to fix it. After that I wasn't able to get the free movies through OnDemand either. When I called yesterday after waiting for couple of weeks to see if it's going to work again, the customer service representative reboot the box and etc., and I asked her how long I need to wait til I check the OnDemand again. And she said 5 minutes, and I asked her more questions about 'what can she do if it doesn't work just like the OnDemand movie's not working?'. She was soooo rude and keep repeating herself. Yeah, I already heard that, but you are not answering my question. When I asked her the same question she is not answering, she immediately transferred me to technician without asking me whether it's OK or not or at least some other company reps. tell you 'please hold or something'. In the middle of conversation, she was gone. All the sudden this tech person is saying hello and I needed to repeat everything again. She was not only speaking rude but her action was ridiculously rude. I wish I had her name written down. But then this tech person had also same annoying rude tone in his voice when I told him what just happened.
This is so typical every time I call to Comcast and this is getting ridiculous. I'm not the only one who has so much bad experience with the Comcast service. Not only your customer reps stinks, but your service has so much issues. I practically call almost every month or every other month to report the problem. My colleagues at work also agree with me. They hated your service so much, they switched to other cable company. If I could, I would switch the service right away.
The problems? I think your company needs to hire quality customer service representatives. If you don't have resources to hire and pay more for better personnel, then TRAIN them!!
Even last night that lady representative told me to wait 5 minutes until open the OnDemand, but then when I spoke to the tech person on a very same phone line, he says I need to wait 30 minutes at least. What is wrong with your employees or say what is wrong with your company?
Also, TRAIN your technicians. Everytime someone comes to fix the thing, they say the different thing, and it doesn't look good on your company. Don't spend money on the TV commercial which people like me don't even believe because we are so annoyed by your company. And start investing hiring a quality customer service reps and training technicians. Whenever I see your TV commercial, it makes me so mad and I just change the channel. Because your words don't match with your service!
Your customer service representative are really really rude and have very poor attitude. I don't think your company will survive very long with this poor service. Bankrupt is only thing I see if you continue this.