Jim Ellis Mazda Complaint - Beware Jim Ellis Mazda of Chamblee, GA
ATLANTA, GEORGIA -- When I brought my vehicle in because the Check Engine light was on, I was given a written estimate to diagnose the problem of $98. I agreed to the estimate, and the repair was made. When I went to settle the bill, I found I had been charged $313 for the diagnosis. I paid the bill because I needed my car, but if this isn't classic bait-and-switch, then I don't know what is.
As if this wasn't bad enough, when I finally got my car back, I discovered a deep new gouge in the paint on the rear bumper. They fixed it- sort of- but to me this seems like a most extreme kind of disregard for other people's valuable property. This kind of collateral damage is completely avoidable with any kind of care.
These people seem to be supremely indifferent to lying to you in writing and trashing your property. Think twice before investing any of your time, effort, or money here.