[X]
Write ReviewJump to 
Barnes and Noble Complaint - Don't Order an eGift Card from Barnes & Noble! - eGift Card
Complaint
I ordered an eGift Card from B & N as a gift for a friend, who recently purchased a Nook. It never arrived and I've re-checked the e-mail addresses and can't find a reason for that. I have e-mailed them to ask to have this resolved to no avail. I called once and was told the representative couldn't do anything about it, could not take a phone number for a call back and could not transfer me to a supervisor. Though she was polite, I've never been in a customer service situation where the representative was so unempowered to do anything to help. Called another day to be given the transfer-and-hold runaround until I gave up. Complained to the Better Business Bureau and have been ignored.
It's been two months now. They literally scammed me out of $50, like some spammer! I would stay away from this company and would strongly recommend you get a different e-reader, so you're not beholden to such a useless company. Unless of course, you like paying for headaches!
It's been two months now. They literally scammed me out of $50, like some spammer! I would stay away from this company and would strongly recommend you get a different e-reader, so you're not beholden to such a useless company. Unless of course, you like paying for headaches!
Comments:
Posted by justcuz on 2011-03-08:
Have you disputed the charge with your CC/bank yet? Initiating a dispute will force BN to research the matter. Good luck!
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
