State Farm Insurance Complaint - 20 Years of Perfect Payments, Then One Missed = You're Out
PENNSYLVANIA -- I had been with State Farm for over 20 years, and never missed a payment. Last fall I had an accident, and got another used car (they did pay the amount for the totaled vehicle) and they told me to pay half the insurance bill at the time, they needed to recalculate the rest of the bill, which they would send me later. I paid the half, and waited for the 2nd half, which I never got. I waited past 30 days before calling to ask why I hadn't received any more bills, and they said they sent it, and because I didn't pay it, my insurance was cancelled, and I could not remedy this with them by paying what I owed, no... I had to hold insurance with another company for a year before they would let me back with them.
I had never had a missed payment before. Now that I am with someone else, I don't know if I want to get back with them... what kind of customer loyalty is that?