Ashley Furniture Complaint - Out of Stock / Discontinued
ROHNERT PARK, CALIFORNIA -- As I write this I am livid and literally shaking!!!! I cannot believe that this company is still in business given the horrible customer service that they provide. My husband and I were very excited at the thought of buying new furniture. We happened to drive by Ashley's and decided to give it a try. Of course the customer service prior to the purchase is superb. Lots of advice, very patient and till the very end of the transaction, very courteous. Then the NIGHTMARE begins. They had told us 2-4 weeks for delivery. My quest for the truth comenced last Thursday when I called to follow up on the ETA. Since then I Have been given responses such as: furniture has been discontinued....certain item is not in stock until March 25th... Not sure when delivery will take place. I have had to place most of the calls. I do get calls but every time they tell me something different.
At this point I am out $4200 and tons of headaches!!! I don't know what to do. How can they get away with this. How come no one is aware. I wish I would have read this before and trust me...we would have never even looked towards the furniture store. Now I'm afraid that the furniture will not be in good conditions and if I ever will get it all!!! HELP!!!!!!!!!