Just Flowers Complaint - Unacceptable Item - Flower Arrangement

Review by jpalmieri482 on 2011-03-09
On google, I found Just Flowers. I called the company to order from the picture on their website. My daughter-in-law just had surgery. The order was from a "preferred" florist in her area. They were scheduled for same day delivery but showed up later in the afternoon the next day. My grandaughter sent me a picture, not the same flowers I ordered. I notified Just Flowers, they offered a $10.00 credit. After refusing the credit, they said they'll send the florist to her house, pick up the flowers already there and exchange them for another arrangement. She just had surgery, how do you say "give me those flowers back?" I declined either offer. I said I'll send you a picture of the arrangement that was sent and the one from your website which is totally different! I finally heard from one of the owners of Just Flowers and apparently he forgot what the original conversation was with me. Guess they get a lot of complaints. He went back to it's past the 7 day acceptance to exchange so I can give you a $10.00 credit. I complained the next day, so how is it past the 7 days?

I told him he shouldn't be in business if he doesn't oversee what is sent to the consumers. I told him it wasn't about the money, I wanted what I ordered, not what some "preferred" florist's (who he thinks is an artist) made up! I will never use Just Flowers again! Just be careful to make sure what you see on the internet is the same that is delivered! They sure do add a lot of services charges to the order! by the time you get through it's an extra $20 or so to the original order. Very disappointed in their service. I told him I'll never use him again. What a ripoff of the unsuspecting consumer!

Where did all of the honor among people go? It's not here that's for sure! Thanks for listening!
Comments:3 Replies - Latest reply on 2012-05-21
Posted by Skye on 2011-03-10:
It's right on their site, that if there is an issue with the flowers, all you will receive is a $10.00 credit. It's always a good thing to read all the way through, before ordering from a website.

Posted by Anonymous on 2011-03-10:
If you are unable to call a local florist in the city in which you want the flowers delivered, then try FTD.com. Their arrangements are always identical to what's pictured. If you are member of AAA, access them throgh that site and you will get 20% off. They have always delivered on the date I wanted, even during the holiday season.
Posted by maria on 2012-05-21:
I had the same problem. Flower arrangement looked nothing like what I had ordered looked like a 10 yr old put it together with whatever leftover flowers they had. After much complaining all i got was 10 dollars. Never again. DO NOT ORDER FROM THEM. Unreliable and unprofessional.

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