Qwest Complaint - Refuses Credit for Phantom Line
SEATTLE, WASHINGTON -- Qwest began sending me bills for a phone number that we did not order and which does not work from any phone jack in our house. I did not notice the phony telephone number until quite a few months later. I simply paid the amount listed. When I notified Qwest about the "phantom line" they had no explanation for how or why it was there.
The total charges were over $1,000. Instead of crediting my account for the full amount, they sent me a check for a little over $200 saying they could "not go back that far."
If this happens to you, file a complaint with the FCC.