FTD.Com Complaint - Do not ever use FTD.com...ever
Never in my life have I had such a horrible experience with a flower deliver service in my entire life. I kid you not, I have spent at least 5 hours on the phone (including time on hold) in the last two days trying to speak to human beings to fix their mess. I spoke to 5 different people and ultimately, flowers I ordered a month ago were NOT delivered yesterday, which was the recipients birthday, and today, were delivered at 4pm after the recipient had already left work.
Different times I was told different things; yes we'll try delivering them at home because they're birthday flowers, yes they're out for delivery, yes they will go to this address, etc. The hold time on the phone was absolutely ridiculous. Again, do NOT ever use FTD.com, ever.