Cox Communications Inc Complaint - Customer Service - Internet
I have been with Cox on and off for about 12 years, but at this point, I will never ever go back, and luckily I'm moving in another area. Customer service is more than incredible, with loops in their automated answering service that will drive you out of your mind - absolutely unbelievable that I have to go through several loops and spend 4-5 min on the phone to fine out... The office is closed! Also, several times when I called Cox in the morning, their switchboards were down (now there goes your telephone provider)... it rang twice and then hung up. Again, this happened more than once.
In Dec 2010, I had planned to moved, so I put in a cancellation for one apartment and a connect for the other. The move fell through and I called Cox about 2 weeks ahead of time to let them know. While they confirmed the information and while my current apartment was NOT disconnected, they try to charge me for the new connections ... mmmhh?
Now, in Feb 2011, they charged me $46.99 for their internet alone; however, I was on a special until Feb 23, which was $23.99. I wrote them an email stating that something must be wrong with the bill, it should be more in the $30 dollar range, 21 days at the special and then 7 days at the regular price. They sent me an email back (remember, I can't get through calling them) that the bill is correct and that in month, it actually with be $2.00 more... then they had the nerve to ask if they answered my question. I sent an email right back, stating that No, they did not answer my question, they did not explain my bill to me,...
Well, again, I'm glad I'm moving in another area where they don't have Cox anymore... I wonder why?? At the beginning, this was an outstanding service provider with great customer service, but as so often, they higher the prices, the more customer service goes down the drain (shouldn't it be the other way around? )
Go with the other guys!