Wal-Mart Complaint - Refund policies make no sense.
CONWAY, SOUTH CAROLINA -- I am a little confused by wal mart's refund policy. I have always had absolutely NO trouble returning anything to Wal Mart, well for the exception of today. I am pretty aware of most store's refund policies and try to stay within those guidelines. Today I visited a Wal Mart near my work, the same Wal Mart, mind you, that told me I had to wait 2 1/2 hours to get my flu medication, go figure. I bought a stick of deoderant at my local Wal Mart, and forgot to redeem my 2 dollar coupon, so I figured I would have no problem redeeming it later. Uh NOT. I approached the customer service employee who didn't seem to be in a very cheerful mood, with my unopened deoderant, receipt, and coupon. I told her I forgot to use my coupon, so either a return of the merchandise, so I could re-purchase it with the coupon, or the 2 dollars would work. She took the receipt, and was studying it, as if I was trying to return 300 dollars worth of merchandise. about a minute later, she takes the coupon, and studies the boupon for another minute. She rings up the 2 dollar refund, and then asks me for my credit card, which I would have happlily provided, if I had not known my partner used HIS card that trip. What I don't understand is why they need to SEE the card to CREDIT the account, as if I was trying to steal it to put money back on it? It makes no sense. Ive returned things and NEVER had to show the card. I kindly explained it was my partners card, and if she could provide me with a store credit. No. Its under 5 dollars cash? No. Really? Can you refund the WHOLE deoderant and give me a store credit? No. Its under 5 dollars. It makes absolutely NO sense. So I grudingly took my stuff back, told her how ridiculous the rules were and left. She was sure to give me a snippy "Have a nice day" which I snippily returned back to her. I have returned items worth 30 times what I was tring to get back today. Do different wal marts have different refund policies? If so, the manager of this store must havea stick up his rear! oh I will be SURE that my partner goes with me back to my local Wal Mart with me this weekend and get my money back. I refuse to give up.