Florist Express Complaint - Ripped Off by Florist Express
OLD SAYBROOK, CONNECTICUT -- On a Monday I ordered flowers to be delivered to my daughter and grandchildren for the loss of her father/their grandfather. I usually go through Proflowers.com but since I wanted same day delivery I was routed to Florist Express. After confirming the arrangement I wanted, late that afternoon I received a call back stating that the florist did not have those flowers available but would have them by the next day so I said that would be ok. Then on Tuesday I received another call telling me that they still could not provide the arrangement I requested so was asked to provide an alternate selection which I did. In fact I was very specific about the new selection/item number so that the florist would be able to see first hand what the arrangement should look like. I then received a call that stated that they would not be able to deliver that selection until Wednesday. Again I went along with the change and was told that for the inconvenience that I would receive a $20 credit. I instead requested they just upgrade the bouquet and provide a better vase than the standard glass one.
However, the flowers my family received were not only nothing like what they should have been, but also had wilting snapdragons in the arrangement. All this for a charge of $132.96. I had my daughter send me a picture of the flowers so I could forward to Florist Express but was told their system does not accept photos or emails. I was also told that even if I did send a photo there is no way that they could be sure that we had not altered the arrangement. When I asked for at least a 50% discount I was told that they would only do 20% which was unacceptable. I then called my credit card company but unless my daughter took the flowers to another florist and had them write a letter, they would do nothing.
Here is the thing, when ordering flowers we are truly at the mercy and integrity of the florist. Their out is the fine print which reads that the florist has the option of substituting flowers at their discretion. As such of spend a great deal of money for flowers that should have been no more than $30 - $40. My next call will be to call the local florist directly. Where or where has customer service gone? I will not ever use Florist Express again and suggest you do the same.
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