USAA Complaint - Very Unorganized, can't trust any of the dates they tell you.
We have been USAA users for years but recently their service has really gone downhill. After withdrawing our mortgage payment twice (their error), we were told they would rush the second payment back to us. We called a week later to discover that the check had only been sent out that morning.
Their explanation..."we don't know what happened". Like that's going to help me pay for groceries! We have always used USAA for all our banking needs - not anymore!