Brother Complaint - Brother Stinks - MFC-9010CN All In One Printer

Review by chriso on 2011-03-10
I purchased this printer ($380+) in August 2010.Worked fine except the process for printing envelopes is poorly designed. It advertised 1000-2000 copies per set of ink cartridges ($280+). By March of 2011 I had purchased over $700 of cartridges and made only 2200-2400 printed pages! I contacted Brother and they wanted me to change the programming and switch to B&W (which I mostly did) saying that in normal mode, even B&W printing uses some color. Forget the fact that with all the ink purchased I should have had over 5000 printed pages. Oh, and when one cartridge needs replacing, the machine shuts down. When I brought that to their attention, all they would say is "We're sorry". Not one ounce of effort to make a satisfied customer. I also put this review on the Staples website, but it never showed up, only glowing reviews. Hmmmm. Don't know who to trust these days.

Anyway, between the machine and customer service I'll never buy a Brother product again.
Comments:1 Replies - Latest reply on 2011-03-10
Posted by azRider on 2011-03-10:
what your printing on your pages? lots of graphics? lots of mixed text and graphics? if you have a lot of information on the page that needs to print then its going to use more ink. maybe you need to get a laser, the laser cost more but does print more pages per cartridge than a ink jet.

Your Name:
(displayed with your comment)
Your E-mail:
(required)

Your Experience/Advice:
Check spelling


By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.