Skyauction.com Complaint - Write a Letter to the NY Attorney General - Auction Company On The Internet

Auction Company On The Internet - Complaint

Review by jasw on 2011-03-10

NEW YORK, NEW YORK -- I have been dealing with Sky Auction for the last few years and I have fed up complaining about their product. Often they sold me items that the restaurants were either closed or were not operating regular hours. Since I travel I had to be disappointed several times. Twice at least they sold me gift cards while the restaurants were closed or not accepting the gift card. They offered to give me the credit for the price but not for $10.00 they charged for sending me $10 that I spent to send them the gift certificates. I just bought a few gift certificates and before I could complete the information they had charged my account in excessively and sent me to review. Now two things one I did not even accept the terms and did not complete the whole form secondly they took my money from my debit card and asked me to review and the review does not open to anything.

It is very bad business and I will never go back and deal with them. I called the NY attorney general. They have asked me to send them a letter at N Y state attorney general, consumer fraud business, 120 Broadway, NY, NY 10271

Company Response:
Dear Customer, It is unfortunate that our current economic times has made it very difficult for us to offer a local based restaurant program that is stable and without a potential for closures and transferals of ownership. SkyAuction.com has been around since 1999, saving people money on purchases of every kind all along the way. We would have been long gone if our business was based on fraud or if we didn’t care about our customers satisfaction in regards to the product they purchase. No one is more dismayed then we are when we are unable to deliver the products our customers expect, regardless of the cause. We take painstaking care in the selection and inclusion process of all suppliers when it comes to our auctions. It is impossible to know when and if a local establishment becomes insolvent and decides to not live up to their obligation to provide services to our customers at the agreed upon discount levels. We truly regret your negative experience. We offer customers a full and complete refund when they don’t receive what they have paid for so some of the details of your post don’t make sense to me. We NEVER charge shipping fees or service fees in cases like the one you are describing. If you contact me directly, I will rectify this situation immediately if it is as you have described. Just as an aside, in order to register with our company, you did have to acknowledge your acceptance of our terms and conditions of sale or you would have been prevented from taking any action. Perhaps you didn’t review them and simply clicked to acknowledge like so many of us do when we use the web. We are not a company based on fraud, we are a company based on value that is the reason for our longevity. Sincerely, Sal Esposito Chief Operating Officer SkyAuction.com