AMS Billing Service Complaint - The perpetual late fee
SARASOTA, FLORIDA -- For the last 8 months or so EVERY bill we receive from AMS for our water/sewer usage has a $15 late fee tacked on. This bill (as all of our other bills) is paid via Bank of America's online bill pay site. We have even started scheduling the due date for this bill 5 days in advance to attempt to avoid the late charge. To no avail. Let me make it clear that we have NEVER paid our bill late. Bank of America has had to refund this late fee to us when AMS declines to do so.
It seems like a shifty maneuver to make extra money off people who don't look over their statements.
Just opened the AMS bill today - go figure, another arbitrary "late" fee charged for the bill we paid on time, as usual. They are awful, and since this is the company our apartment complex uses we are stuck dealing with it. Ugh!