ROUND ROCK TEXAS, TEXAS -- I currently own 3 Dell computers and over the years I have owned several others now that Dell is so big they nolonger speak to those of us in the US who have questions concerning their products.
In Feb of this year I had a problem interfacing with my web brouser Yahoo.com ans my E mail provider Compuserve. Unable to resolve the issue I contacted Dell and was unknowingly transfured to a non English speaking person is some third worls country. After asking to speack to some on in the US I frustratedly informend the individual who assured me he worked for Dell. I told him I have a new computer, with a prepaid service contract with Dell and I was not able to access my E mail. After a period of time I was told there was a compatability problem with my providers and I should access a new internet provider Fox Fire.
In my March credit card bill I founf a bill from a company IYogi for $300. I called Dell and was never able to again speak to an American in the coustomer NO service department of Dell. I was told Iyogi is the Dell technical support provider. I explaned to the new person in the same third works country what had happened I was cut off. I have made countless calls to Dell and I can not reach anyone in the US and on at least 2 calls today I was told it would cost me an additional $250. before that person would talk to me.
With out reselution to this issue I will never buy another Dell product and I will post their lack of service policy on any and every web site I can find.
Dell built their company in the US by selling to Americans when I have an issue and want to speak to an American to resoule it I should be able to get an American.