US Airways Complaint - Ticket Change Fee - Ticketing
I recently booked a ticket to Florida from upstate NY for over $400. I now need to cancel it and am told if I want to use the credit for a flight in the future it will be $150 plus if I get a less expensive flight I just lose the difference and can't apply it towards the change fee. If I get a more expensive flight I make up the difference. These fees are way more expensive than other airlines. You can change flights on Southwest without a fee and on other airlines for less. The reservations staff are totally unsympathetic about the situation. Not good customer service and leaves a bad taste.