Staples Complaint - Computer Warranty deliberate rip-off (3/11/2011)
Bought laptop in Dec. 2009. Salesperson was courteous and knowledgeable. Bought 3 year warranty. Was told it included battery replacement. Had notice on computer that can recharge battery but it was losing life. Went to store tonight and sales associate told me to call number on my plan and they would send me a battery. Well!!! The sentence that includes replace resulting from normal wear and tear and failures that occur during normal use does not apply to the battery. The exclusion sentence that says doesn't cover lost or consumable parts (knobs, remotes, cartridges, drums etc) is the one. Where does it mention the battery? It is the etc. I asked for a refund of warranty and they said they would refund full value. I'll let you know if I ever see it.