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Best Sleep Centre Inc. Complaint - Nothing but junk made in China - Bedroom set
Bedroom set - Complaint
Bought a bedroom set, was told it was solid wood made in North America.
When we got it home the boxes said all over it "MADE IN CHINA". Last time I checked China is not in North America. Not only that. It is particle board and not the solid wood I was promised. Complained to the owner and was told it was imported by a North American company and he didn't realize it was from China. IS SAID MADE IN CHINA ALL OVER THE BOX...IN BIG LETTERS. Then he said his sales people wouldn't tell us it was solid wood. Well my wife and son all heard him. I asked for my money back and he said "not a chance, we did nothing wrong". DO NOT SHOP HERE. NOTHING BUT MADE IN CHINA, PARTICLE BOARD CRAP
When we got it home the boxes said all over it "MADE IN CHINA". Last time I checked China is not in North America. Not only that. It is particle board and not the solid wood I was promised. Complained to the owner and was told it was imported by a North American company and he didn't realize it was from China. IS SAID MADE IN CHINA ALL OVER THE BOX...IN BIG LETTERS. Then he said his sales people wouldn't tell us it was solid wood. Well my wife and son all heard him. I asked for my money back and he said "not a chance, we did nothing wrong". DO NOT SHOP HERE. NOTHING BUT MADE IN CHINA, PARTICLE BOARD CRAP
Company Response:
This makes no sense and as so many times on these forums you wonder if its your competitors talking. All he had to do was read the boxes when delivered and not receive the goods if he felt so ripped off and uninformed. All the goods on our floors have labels on them as to where they are made. When he picked it up it said in big letters on the box " made in China" so why was it such a surprise when he got it home. I have no recollection of this person and my staff do not lie. Most of our furniture is Solid hardwood but some lower priced product is not. Same as anywhere else. I know where everything comes from and would not say something imported by a north american company is made in canada, Anyway this never happened and all he had to do was not except the boxes either at the warehouse if he picked it up or on delivery if delivered and if unopened we would have no choice by law but to refund his money. If you dont accept something or dont pick something up. The retailer must give you your money back unless final sale is written on the invoice.
Comments:
Posted by Skye on 2011-03-11:
You weren't able to read the writing on the boxes until you got them home?
Is this an all sales final sale?
Is this an all sales final sale?
Posted by trmn8r on 2011-03-12:
This is an example of where a good defense is important. Not much furniture is solid wood anymore, unless it is pine.
Where it was made is not as important as the material. I would have gotten down on the floor and looked it over carefully, though I know some wouldn't. You have to be wary of salespeople when buying cars, houses, furniture, just about anything.
The bottom line may come down to whether you can prove this was advertised as solid wood.
Where it was made is not as important as the material. I would have gotten down on the floor and looked it over carefully, though I know some wouldn't. You have to be wary of salespeople when buying cars, houses, furniture, just about anything.
The bottom line may come down to whether you can prove this was advertised as solid wood.
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