Adobe Car Rental Complaint - Scam and Gun Involved Against a 43 Woman and a 5 Year Old Girl

Review by Perro321 on 2011-03-12
We have been living in Costa Rica for 8 years and since the roads are in really bad shape we decided to rent a car with a Corporation rate (monthly rate), we have a hotel so the best offer was with Adobe rent a car. We started renting in Nov 2010. After severeal months in which every month we change vehicke ir arrives the fatal date of Feb 23rd, at that date we had to provide a new cc number to charge the $1000 deposit for the vehicle we had already drove for 30 days and which we have had already paid until Feb 26th. The person with which we were in contact said that we could provide the cc number during the day, my wife called at 14:00 and the adobe representative said it was too late and that an employee from the company was on the way to pick up the rented vehicle. I called the manager and asked why, he said the vehicle we had was already rented, I asked how come if we had it paid for 3 more days. He did not give a logic reply and I asked him which vehicle I was going to have in return.... as it was in the last 4 months (we return a vehicle and we get another one) he says that there's no vehicle available. Well.. since they never returned any deposit from the previous 4 cars plus we had the vehicle paid for 3 more days I was really angry and I told him and his boss at the main office in san Jose (a 3 partie phone call) that I was not going to return the vehicle until I got my deposits back in our bank account.

Our surprise was when next day my wife was driving the vehicle and the adobe manager just cut her way on the road to our hotel, went out of adobe official car with a bullertproof vest, ask my wife to return the vehicle and she told him (since they were 1500ft away) to go with her and our 5 year old daughter and lots of goods for the hotel and she would return the vehicle, then he took out an automatic gun and told her to get out of the vehicle...of course she did...my daughter really scared.. We of course went to the police and report and denounce this case, next week it will appear on the national newspapers as well as TV.

Be careful with this company....at least in Quepos...totally to be called an armed gang...and we have not received any reply about our freezed deposits yet...be careful...be aware....
Comments:2 Replies - Latest reply on 2011-03-12
Posted by Alain on 2011-03-12:
Costa Rica is currently experiencing an increase in crime from the MS-13 (Mara Salvatrucha), a Salvadoran gang. For more information go to http://www.travel.state.gov and use the keywords 'Costa Rica Crime' to search for updates.
Posted by T on 2011-03-12:
The moral of this story is that when a rental car company says they are coming to retrieve their vehicle, it may be best to give it to them and sort out the details separately.

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