Adams Suzuki of Belair Complaint - Adams Made Me Sad - Customer Service at Service Poor

Review by saadams on 2011-03-12
Forced to go to Adams Suzuki as other dealership now deals in Hyndai. I went to Adams about a recall for my GPS, and to get my breaks checked. This car is only 9 mos old. While I was there I purchased a service contract, which I am cancelling. They zeroed in on me like a shark in water trying to get me to purchase service contract so I did. They never delivered what they promised.

I was told Adams was going to give me a free car detail worth of 180.00. Was told my GPS was fixed. When I got there they told me the GPS was not ready. The detail was not that at all. I was told by service manager at first, he used chemicals and to let it dry out and it may smell. After 2 weeks car started smelling like vomit or pee. Detail forget it. I now need professional. I will go elsewhere, even if I have to pay. I guess you get what you pay for. When I complained I was told they only used soap and water. I would like to know what kind. Did they use dirty water or dirty rag? Nothing should smell like this. I noticed they changed my license holder from Thompson to Adams Suzuki. I do not want to advertise for them. This just goes to show how sneaky they are. I asked why they changed my tag holder, they said they did not know. In addition I am now riding around with a smelly car. Adams said bring it back and they will spray with orange to make it smell good. I will never take my car there again for spray or repairs. The smell makes me sick to my stomach. Adams said maybe I should go else where, after they messed my car up. They have lied to me so many times now. My family said "what is that smell?"

I will never go back there. The service manager said "I am sick of hearing about this car." If he is so sick then please fix it. Don't touch my license tag holder or anything else on my car, that I did not give you permission to do.
Comments:2 Replies - Latest reply on 2011-03-13
Posted by Johanna on 2011-03-12:
You can change the license plate cover. I had one from my college until some jerk rear-ended me and broke it. As for the smell, you can try to get them to fix it, but I don't know if I'd trust them any further than I could throw them. You might be better off taking it to an independent carwash that also does detailing. Failing that, you can get some car upholstery cleaner at the store and clean it yourself and spray some Febreeze Auto on it afterward. It'll take the smell right out.
Posted by saadams on 2011-03-13:
Thank you so much. I have been trying to get rid of smell. I guess I will just chalk this up as a bad experience and move on.

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