JcPenney Informative - JCP - a zero ... The worst service, low quality merchandise
If you deal with JCPenney long enough, you clearly will see the incompetence shine through. The catalog ordering system has become an ultimate, flat zero. From incorrectly filled orders, to cheaply-made imports, to exceptionally poor customer service. The associates there no longer care. It is no wonder that the catalog/online ordering is in such financial shambles.
We often will place an order and receive an order confirmation that the merchandise is in stock. Then, we later will check the status of our order by logging onto the JCP system only to find that much of our merchandise has been removed from the orders -- without notification. Even worse, we have logged on to find that our merchandise total has been increased without notification. Even further, some of our orders have vanished into thin air never to be heard about again.
And when you receive email communication from the company, well, they associates won't even sign their names! Messages from JCP just say "Cordially, JCP Customer Care." What? Customer care? Right.
So what is up with all of the JCP online confusion and lack of respect for the customer? It is clear that the customer is not valued. And the merchandise quality has fallen drastically over the past few years. Cheap imports fill most orders, particularly the home decor, home furnishing, and furniture.
And just try to contact JCP customer service. A "headache" doesn't even being to describe the feeling of trying to find out why. Why your orders disappeared, why your order history has changed, why your order total was increased, why merchandise suddenly is out of stock after waiting for weeks, why they send emails that make absolutely are contradictory and make no sense, why they can't fix the gliches in their checkout system, why they simply cannot contact you when they decide to make drastic changes to your orders ... Just getting them to admit that they have erred is an impossible feat, so we ultimately will just stop trying.
I have shopped at JCP for about 25 years, but the end is quite near. The value received per dollar is null, and the headache of ordering is tremendous. Loyal customers would appreciate just a mediocre effort to provide decent service.