Comcast Corporation Complaint - The Cable Is Out
ORLANDO, FLORIDA -- Almost 2 years ago we moved into an apartment complex that has an exclusive contract with this company. I knew I was in for trouble when within the first week of installation I had to have them out 3 times. I ordered and upgraded package with DVR and came home the first night to find they had given me basic cable only but had taken the first month payment. The second trip he installed only a standard receiver. Finally trip 3 everything was good. However since then I have had 5 DVR's because the hard drives go bad on these refurbished pieces of junk. Even when you request a new one they won't give it to you. The cable service is frequently out for hours on end. Recently they announced that you needed a converter for even your basic cable and they send it to you in the mail. However if you have any problems with it forget about calling for help since customer service has no clue about this thing. The icing on the cake was when I disputed a bill for over $1600.00, Put my dispute in writing and they still disconnected the service even though they are researching the dispute. They informed me it is their perogative to suspend service at any time they like. So much for collection laws, apparently they are above this law. We installed Direct TV and from the initial contact to the installation it was a totally different expErience. Next day installation, 3 follow up calls and a remarkably better picture and a fraction of the cost for monthly service with more channels.
Both my husband and son were skeptical but by the end of the first night both were stating we should have done this sooner. When I requested Comcast to come get their equipment they did not even question why so they are not at all interested in keeping customers. Keep running your anti satellite commercials Comcast since this put the thouught of change in my head and I can deal with a little outage due to rain but can't deal with your hours long outages for really no good reason an no apologies for them.