Jeld-Wen Complaint - Don't Buy Jeld-Wen
Ordered 4 doors for a remodel project in November. Frames are made of composite wood, not hardwood and screws stripped out in frames upon installation. Right hand doors not beveled on the correct side to close properly as determined by finish carpenter with 35 years experience. Called warranty and waited 3 weeks for a service tech to come out who confirmed doors were not correct and waited 3 more weeks for new slabs. Jeld-Wen stated they confirmed with their factory that the replacement doors were beveled correctly. Replacement slabs arrived, still not correct. Told by Customer Service the warranty was now void as they were installed bv my contractor and they have no way of knowing what he did to the doors. They closed out my claim via e-mail. Got Home Depot involved and Jeld-Wen told Home Depot they don't bevel their interior doors. I pursued with Home Depot due to Jeld-Wens inconsistencies in story.
Finally had a manager from Jeld-Wen call who couldn't explain the "RUN AROUND" and offered me a refund. Ordered doors in November, this is March. Will get new slabs from someone else. Save yourself the headache DON'T BUY JELD-WEn."
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