Ashley Furniture Complaint - Annoyed to the Extreme
PEARLAND, TEXAS -- As of this date 03-13-2011…I am having a terrible experience after making a purchase at ASHLEYS Furniture store in Pearland.
My daughter applied for credit to purchase the living room furniture that was on sale at the Pearland Store but her credit was denied because lack of credit. It was the last day of the sale so I decided to purchase the furniture for her and charged the entire purchase to my credit card.
I never asked for credit nor did I pay for half and bill me later. To do something such as that you have to apply for credit I never did. . I gave them my card and said put it all on my card. As an appreciation for purchasing my furniture and paying for it the store manager gave my daughter a plaque that was on sale that she wanted for her room. I than picked up my own furniture to avoid delivery charges and everything was great.
Here comes my bad experience... It took the clerk forever to input the items on the computer she told me she was having problems because the computer kept going down... I said do what you have to but make sure my invoice is marked paid in full... She said it did and she showed me the paid in full on the invoice. Seems that the invoice was divided into 2 one with the items I was carrying out ...lamps, rug, and the plaque very clear said paid in full and then the other invoice so that I could pick up the furniture... Never in my wildest dream would I imagine that I would run into any problem. I picked up my furniture brought it home but the sofa had a break in it which we didn't catch because they were wrapped up and we did not unwrap it because it looked like it might sprinkle on the way home...It did not so we were safe. I called and since I picked it up I had to go back and exchange....Bummer!!!! so I did and everything was fine... I was happy with my purchase. UNTIL
Approximately six months later I started receiving mail from ASHLEYS
Since I was not interesting in buying anything else. My response is to trash it as junk mail. Later I get another so I decided to open it to see maybe there was a coupon or something... It read SECOND NOTICE
Not me but my daughter who was denied credit had a balance due.
NOTE she never bought anything because her credit was denied. Assuming this letter was for me because my daughter and I have the same name spelled a little different, I called. I was told I had a balance I said “NO!!! I PAID IN FULL!!!!”…The person that answered said he would look into it and get back with me...THAT NEVER HAPPENED.... I now have a THIRD NOTICE!!!! I called and complained again this time I think a supervisor gets involved...Does it get cleared up...NOT YET still complaining... My next step is to report this incident to the BBB because I refuse to get charged twice and then get threaten that they will pick up my furniture for the mistakes they make yet my credit card got charged for the SALE purchase price and by the way my credit card balance is now -0- because I paid that off to avoid interest charges... I would be more than happy to return this furniture but first I want my money back up front including my time and gas for picking it up twice and then for all the trouble they have caused me trying to resolve this matter which has not happened yet
IF YOU EVER DECIDE TO BUY SOMETHING FROM ASHLEYS,
MAKE SURE THEY DO NOT HAVE YOUR NAME OR ADDRESS WHEN YOU PAY FOR IT CASH
Unless you’re willing to have the same experience I am dealing with now