Winn-Dixie Stores Compliment - Finally - a manager who gets it
MIAMI, FLORIDA -- I have been shopping at the Winn Dixie at SW 104th Street off Dixie Highway for over 20 years. I have told anyone who would listen that this store had horrible customer service. However, today, I met Brian. I think he's some kind of store manager, but, if he isn't, he definitely should be. Without my asking, he saw me looking for something in an aisle and helped me find it. Then, when I was (self)checking out, he saw I had a big bag of kitty litter, and, again, without asking, lifted it up and scanned it for me -- then, waited until I had paid and put it back in the cart. He also asked if I had registered for their new gas card and, when I said I really wasn't interested, he said "let me have your driver's license, it will take me one minute." True to his word, he came back in one minute with the new card. Then, he handed me a packet of coupons. Unbelievable. I was looking around for a hidden camera. I can't tell you how happy I am that this store finally found someone who remembers what customer service is. Awesome!