Time Warner Complaint - Support Squad Scam/New Customer Beware
CALIFORNIA -- When I signed up for Time Warner Cable, they asked me whether I would like to sign up for the Support Squad(SS). I clearly stated "No". Next billing statement, I started being charged $9.99/month for Support Squad on my credit. I called my local TWC and told the first representative about the SS charge and she had no clue what Support Squad is. I hang up and call again for a different representative and asked whether or not that they authorize this charge for SS. He started scolding me/preaching me about how the company will not give out my information without my authorization. He did not let me explain my problem. I had to tell him that he was rude to stop him from yelling into my ears. I was very sastisfied with TWC until now. I don't understand why they advertise the SS service when I signed up for my cable/internet service, now I'm being charged and they don't know why. The representative didn't even have the SS's phone number that I can reach. They have very nice representative when I sign up for the service. I'm thinking about switching service because I start to have unclear billing statement and I don't want anything to do with their customer service again.
On the bright side, their installment technicians are always on time, the cable/internet service is good.