Ashley Furniture Complaint - Junk Furniture - Living Room Furniture
8823 PULASKI HWY, MARYLAND -- I bought living room furniture on 1-4-11 .. it took 3 weeks for delivery. I was so happy to get it, after the man came in and set it all up for me, I started to clean it up the room and I noticed all the damage on ALL the tables. (coffee table and two end tables)And also the sofa, I called the store immediately.. they said somebody would call me back within the week. I waited and never heard from them, so I once again called the store. I've been hearing the same thing for about 8 weeks now. "we will call you by Friday" So now what do I do? My husband is disabled and we have saved for a long time to buy new furniture.. I am so pissed off that this problem has been put on hold for so long now. Just yesterday the sales person who sold us the set called and said someone will be here this week but he could not give me a time, he did say it would be some time on Wednesday. I guess we will see (ONCE AGAIN) The tables are not repairable, there are gouge marks in the wood and nails coming through the side of our sofa in a few spots in which my infant grandson has bumped into or leaned up against and has gotten hurt. We should not have to be scared of the children in our home getting hurt on brand new furniture. The lamp shades are bent and broken, they also say they can repair them as well, I don't think so! I want brand new lampshades and tables.
When I went to the store with my lampshades the salesperson said "We can give you the floor model lampshades" I PAID for brand new lampshades to be sent to my home, not the ones that are in the store for people to look at, test out, and use. I did not buy second hand furniture and will not have someone fix something I paid hard earned money for. I want new lamp shades and they did eventually call me back and say I will get brand new ones. But when? On the rate were going, I never know when I am going to get new lampshades, tables, or a sofa. Or if it will even happen. Ashley Furnitures Policy is that they will immediately come out to fix/repair/or replace any damaged furniture.
In this case I DESERVE a replacement of brand new furniture since all of these damages were done before I even received any of the merchandise. Me and my husband have experienced mental anguish because of this wrongdoing. And Ashley Furniture have been quite stoic during this whole process and its unexcusable and all I am asking for is restitution or the furniture replaced in a timely matter. And the workers when I call do nothing but give me idiosyncratic responses to my concerns. All I want as the consumer is what I put my hard money out for and in a timley matter.