Rooms To Go Complaint - They Are Robbing The Consumers
Rooms to Go is a furniture store that sells furniture that they don't have. It seems like we as consumers are being forced to invest our money in their company with no return on our investments.
I purchased $3900 worth of furniture from Rooms To Go in February 2010. I payed delivery fees of $159.00 plus warranty, However; I was informed that I wouldn't get my furniture until April 21, 2010 two months later. When I inquired about picking up the furniture they said I still had to wait until April 16, 2010. I decided to wait because it was only five more days for delivery. On April 19 I received a call from Rooms to Go stating that the delivery truck will be in my area delivering furniture on April 21, between the hours of 3pm and 9pm. On April 21 at 3:15 I received a call from the delivery guy stating he was in my area about to make the delivery. I asked him if he could make the delivery closer to 3:30 cause my husband didn't get off until 3:00 and it takes him 20 minutes to get home. He said he would try but he couldn't make any promises. when I hung up I phoned my husband immediately and he was driving through the gate at my complex. I asked my husband if he noticed a delivery truck and he said no. So we thought all was good. I tried to call the delivery guy back but I did not get an answer so I left a message that my husband was already home. My husband waited a couple hours then called me letting me know that no delivery had been made. I called the number again and the deliver guy answered. He said they couldn't bring the furniture back I had to wait for them to take the furniture back to the warehouse and Rooms to Go had to send it out again. I asked if I could pick it up and he said I should be able to once they took it back to the warehouse.
On April 22 2010, I called Rooms to Go customer service inquiring about my furniture with intentions of picking it up and Rooms to Go customer service said that they would let me know one the furniture got back to the warehouse. I didn't receive a call after a few days so I called them and that's when they told me that I had to start all over again since I wasn't available for delivery. They said that my furniture went out to the next person in line for the same type of furniture. I told the customer service person what happened on the delivery date, and how they never delivered the furniture and they told me the only thing they could do is reorder the furniture. At that point, my delivery day was moved back to July or August. Six months after purchase was made. I pleaded with them because my son was graduating on May 21, 2010 and I had invited my family to my house and there was nowhere for them to sit. They said they couldn't help me and they suggested I come into the store and choose something else. We went in and choose another living room set and they still couldn't deliver it until June. We went ahead and waited. The sofa made a squeaky noise from day one but we thought is was because it was new and it would stop after a while and it did alright. It stopped once it fell apart six months after we got it. Good thing it is still under warranty so we called them and they was suppose to send out a technician. Two days before the technician was suppose to come out we got a call stating the technician had a death in the family and we needed to call and reschedule.
On March 13, 2011 we decided to give Rooms To Go Outlet a try since a friend bought a dining room set from there and she said that she went and bought her set and carried it home the same day. We went and looked at new stuff and scratched and dented stuff. Then we asked them if they had extended warranties on any of the furniture and the answer was no so we decided that we should get new in the box furniture. We choose the furniture the sales person said that he had the furniture new in the box but after we paid and went to pick we found out that they didn't have it. We went to get our money back and they wouldn't give our money back. They told us we had to wait ten business day and they would mail us a check to the address in there computer. So here we are again walking away with $450.00 invested in Rooms To Go for 14 day with no return on my investment. That should be against the law.
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